Operations Agent
Role Summary:
Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.
Main Responsibilities:
Portray a professional, courteous and helpful attitude in all dealings with internal and external customers Global Account Customer
Carry out any administrative task that is required for the Service Centre
Assist in ensuring operational practices and procedures are carried out effectively
Work with sub-contractors ensuring all activities are being carried out timely and meet service standards
Offer administrative and operational supports to Service Centre operations.
Work with other team-mates to perform and complete day to day activities
Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
Process outbound material according to the latest processes and procedures
Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service center according to the standard procedures
Keep the process area clean and tidy and make sure it is ready for the next process cycle
Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards
Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
Requirements:
Diploma Degree (or equivalent)
Software skills (Word, Excel, PowerPoint, etc.)
Excellent interpersonal and communication skills
Customer orientation
Experience and familiar with warehouse activities and working environment condition
Driving License (A or B1)
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